Last updated: May 2026

This Return & Refund Policy explains how returns, exchanges, replacements, cancellations, and refunds are handled for purchases made through the Galerifia website.

By placing an order, you agree to the terms below. This policy does not limit any mandatory consumer rights that apply in your country of residence.

Quick summary

1. Business information

Business name: Unificator, LLC

Trade name: Galerifia

Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, United States

Registered agent: Legalinc Corporate Services Inc.

Email: contact@galerifia.com

2. Scope of this policy

This policy applies to products purchased directly from the Galerifia website. If you purchased a Galerifia product through another platform, marketplace, or third-party seller, their return and refund rules may apply.

For customer support, returns, refunds, damaged items, or order issues, contact us at contact@galerifia.com.

3. Product nature and order accuracy

Our products are physical phone cases and accessories prepared for the phone model and design selected at checkout. Please review your selected phone model, case type, design, quantity, shipping address, and email address carefully before completing your order.

Selecting the wrong phone model, entering an incorrect address, or providing incorrect contact information may delay your order or make the item unsuitable for your device. These issues are handled as change-of-mind or customer-error requests unless the product itself is damaged, defective, or incorrect.

4. Change-of-mind returns

We accept change-of-mind return requests within 30 days of delivery, subject to the conditions below.

To be eligible for a change-of-mind return, the item must:

·        Be unused and in the same condition you received it.

·        Be in the original packaging where possible.

·        Include proof of purchase, such as an order number or receipt.

·        Be approved by our support team before it is sent back.

Change-of-mind returns include situations such as ordering the wrong model, changing your mind about the design, or no longer wanting the item, provided the item meets the eligibility conditions above.

5. Damaged, defective, incorrect, or missing items

If your item arrives damaged, defective, incorrect, or incomplete, contact us within 30 days of delivery.

Please include:

·        Your order number.

·        The email address used at checkout.

·        A short description of the issue.

·        Clear photos of the full product and the problem area.

·        Photos of the packaging and shipping label if the package was damaged in transit or if items are missing.

If your claim is approved, we will offer an appropriate solution, which may include a replacement, exchange, partial refund, or full refund, depending on the issue.

If a return is required for a damaged, defective, or incorrect item, we will cover the return shipping cost or provide return instructions. In some cases, we may resolve the issue without requiring the item to be returned.

6. Non-returnable items and exclusions

We do not accept returns or refunds for:

·        Items damaged through misuse, accidents, drops, improper installation, exposure to liquids, heat, chemicals, or abnormal use.

·        Normal wear and tear, including scratches, scuffs, fading caused by use, or cosmetic changes from handling.

·        Items returned without prior approval.

·        Items that are used, altered, or not returned in acceptable condition.

·        Gift cards, if offered.

·        Final-sale items, where clearly marked before purchase.

·        Personalized or custom-request items, except where they arrive damaged, defective, or incorrect.

This does not affect your legal rights where an item is damaged, defective, incorrect, or not as described.

7. How to start a return or refund request

To start a return, refund, replacement, or exchange request, email us at contact@galerifia.com before sending anything back.

Include:

·        Your order number.

·        The email address used at checkout.

·        The item you want to return or report.

·        The reason for the request.

·        Photos if the item is damaged, defective, incorrect, or missing parts.

Returns must be approved before any item is sent back. If your return is accepted, we will provide return instructions and the correct return address.

Important: Do not send returns to our registered office unless our support team specifically tells you to do so. Our registered office is not a return warehouse.

8. Return method, labels, and return shipping costs

Return method: Approved returns must be sent by mail using the instructions provided by our support team.

Return label for change-of-mind returns: Customers are responsible for arranging and paying for return shipping for change-of-mind returns.

Return label for damaged, defective, or incorrect items: If a return is required for a damaged, defective, or incorrect item, we will cover the return shipping cost or provide another appropriate solution.

Restocking fee: We do not charge a restocking fee.

We recommend using a tracked shipping service for returns. We are not responsible for return packages lost in transit if the return is arranged by the customer.

9. Inspection and refund approval

Once we receive an approved return, or once we verify a valid quality claim, we will review the request and notify you whether the refund, replacement, or exchange has been approved.

Items that do not meet the return conditions may be refused, returned to the customer, or refunded partially where permitted by law.

10. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are usually processed within 10 business days after approval or after we receive and inspect the returned item, where a return is required. Your bank, card provider, or payment provider may take additional time to post the refund to your account.

For change-of-mind returns, original shipping fees are non-refundable unless required by applicable law or unless we made an error with your order.

For damaged, defective, or incorrect items, we will provide an appropriate solution in line with your rights and the circumstances of the issue.

11. Exchanges and replacements

If you need a different phone model, design, or item, contact us first. For change-of-mind cases, the fastest option is usually to place a new order after your return request is approved.

For damaged, defective, or incorrect items, we may offer a replacement or exchange at no additional cost where appropriate.

12. Order cancellations and changes

If you need to cancel or change an order, contact us as soon as possible at contact@galerifia.com.

We may be able to cancel or update an order if it has not yet entered processing, production, or shipment. Once an order has entered processing, production, or shipment, we may not be able to cancel or change it.

If cancellation is not possible, you may still be able to request a return after delivery under this policy.

13. Undeliverable, refused, or returned-to-sender packages

If a package is returned to sender because of an incorrect or incomplete address, failed delivery attempt, refusal, unpaid customs fees, or because it was not collected from a carrier pickup point, contact us so we can review the situation.

In these cases, original shipping fees may be non-refundable, and reshipping may require an additional shipping charge. Refunds or replacements will be handled based on the circumstances and applicable law.

14. Lost packages

If your package appears lost in transit, contact us promptly with your order number and tracking details. To help us investigate with the carrier, please contact us within 30 days of the expected delivery date.

If the carrier confirms that a package is lost, we will work with you on an appropriate solution, which may include a replacement or refund.

15. Marked delivered but not received

If tracking shows that your package was delivered but you have not received it, please check:

·        Household members or coworkers.

·        Neighbors.

·        Building reception, concierge, mailroom, or parcel lockers.

·        Safe-place delivery locations around the property.

·        Your local post office, carrier depot, or pickup point.

If you still cannot locate the package, contact the carrier for more delivery details and contact us. We will review the situation and assist where possible.

16. EU, EEA, and UK right of withdrawal

If your order is delivered to the European Union, European Economic Area, or United Kingdom, you may have a statutory right to cancel your purchase within 14 days of receiving your goods, without giving a reason.

To exercise this right, contact us at contact@galerifia.com within 14 days of delivery and clearly state that you wish to cancel your order under your right of withdrawal.

If your cancellation is accepted, you must return the item within 14 days after notifying us, unless we confirm otherwise. You are responsible for the direct cost of return shipping unless we agree to cover it or applicable law requires otherwise.

Some products that are personalized or made to your specific instructions may be exempt from the 14-day withdrawal right where permitted by law. This does not affect your rights if an item is damaged, defective, incorrect, or not as described.

For eligible EU, EEA, or UK withdrawal returns, we will refund eligible payments in accordance with applicable law. We may wait until we receive the returned item, or until you provide evidence that you sent it back, before issuing the refund where permitted by law.

17. Statutory consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws, including rights relating to damaged, defective, incorrect, or not-as-described goods.

18. Abuse, fraud, and unusual return activity

We reserve the right to refuse returns, refunds, replacements, or exchanges where we reasonably suspect fraud, abuse, misuse, or repeated policy violations. This does not limit any mandatory consumer rights that apply.

19. Contact us

For return, refund, exchange, cancellation, or damaged item requests, contact us:

Email: contact@galerifia.com

Support hours: Monday to Friday, 09:00 - 17:00 Dublin time

Please include your order number and the email address used at checkout.

20. Changes to this policy

We may update this Return & Refund Policy from time to time. The latest version will always be available on our website with the updated date.