Galerifia Return & Refund Policy

Last updated: September 2026

This Return & Refund Policy explains how cancellations, returns, replacements, exchanges, and refunds are handled for purchases made through the Galerifia website.

Each Galerifia case is made to order after a customer selects the phone model, case type, artwork, and other available options. Because production begins specifically for the customer's order, we do not generally accept returns or refunds for change of mind or customer-selection errors once an order has entered processing or production.

Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

EU, EEA, and UK statutory withdrawal rights

Customers in the European Union, European Economic Area, and United Kingdom may have statutory cancellation or withdrawal rights under applicable consumer law.

Where such a right applies, you may contact us at contact@galerifia.com or use our Request a return or cancellation function.

Some products that are personalised, customised, or made according to a customer's specific instructions may be exempt from statutory withdrawal rights where permitted by applicable law.

Nothing in this policy limits your statutory rights where goods are damaged, defective, incorrect, faulty, or not as described.

Quick summary

Topic	Policy
Change of mind	Not normally accepted once the order has entered processing or production, except where required by applicable law.
Wrong phone model, case type, or artwork selected	Considered a customer-selection error and not normally eligible for return or refund once processing or production has started.
Order changes or cancellations	Contact us as soon as possible. If production has not started, we may be able to cancel or modify the order.
Damaged, defective, incorrect, or incomplete items	Contact us within 30 days of delivery with your order number and clear photos of the issue.
Return method	If a return is required, our support team will provide the return address and instructions.
Return shipping for valid quality or fulfilment issues	If we require a return because the item is damaged, defective, incorrect, or not as described, Galerifia will cover the appropriate return shipping cost.
Restocking fee	No restocking fee applies to approved returns.
Refund method	Approved refunds are issued to the original payment method.
Refund timing	Approved refunds are usually processed within 10 business days after approval or after receipt and inspection of the returned item where a return is required.

1. Business information

Business name: Unificator, LLC

Trade name: Galerifia

Registered office:
131 Continental Dr, Suite 305
Newark, DE 19713
United States

Registered agent: Legalinc Corporate Services Inc.

Email: contact@galerifia.com

2. Scope of this policy

This policy applies to products purchased directly from the Galerifia website.

If you purchased a Galerifia product through another platform, marketplace, or third-party seller, that seller's or platform's return and refund rules may apply.

For order issues, cancellations, returns, refunds, damaged items, or replacements, contact us at contact@galerifia.com.

3. Made-to-order products and order accuracy

Galerifia phone cases and accessories are made to order for the phone model, case type, artwork, quantity, and other available options selected by the customer.

Please carefully review your phone model, case type, artwork, quantity, shipping address, and contact information before completing your order.

Selecting the wrong phone model, case type, artwork, quantity, or providing incorrect order information is considered a customer-selection or customer-error issue unless Galerifia supplied an item that is itself damaged, defective, incorrect, incomplete, or not as described.

Because production begins specifically for each order, customer-selection errors are not normally eligible for return, exchange, or refund once the order has entered processing or production.

Selecting the wrong phone model is not considered a manufacturing defect or warranty issue.

4. Change of mind and customer-selection errors

We do not generally accept returns or refunds for change of mind once an order has entered processing or production, except where required by applicable law.

This includes situations such as:

• Selecting the wrong phone model.
• Selecting the wrong case type.
• Selecting the wrong artwork or design.
• Ordering the wrong quantity.
• Changing your mind about the artwork or product.
• No longer wanting the product after production has started.

If you notice a mistake after placing your order, contact us as soon as possible at contact@galerifia.com.

If the order has not yet entered processing or production, we may be able to cancel or modify it.

Once production has started, we may not be able to cancel, modify, return, exchange, or refund the order for a customer-selection error or change of mind.

In some circumstances, Galerifia may voluntarily offer a courtesy replacement, discount, store credit, or another goodwill solution. Any such solution is considered individually, is not guaranteed, and does not create a general right of return, refund, replacement, or exchange.

This section does not limit any mandatory statutory consumer rights that apply in the customer's country of residence.

5. Damaged, defective, incorrect, incomplete, or not-as-described items

If your item arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us within 30 days of delivery.

Please include:

• Your order number.
• The email address used at checkout.
• A short description of the issue.
• Clear photos of the full product.
• Clear photos showing the defect, damage, or incorrect item.
• Photos of the packaging and shipping label if the package was damaged in transit or if part of the order is missing.

Once we review the information provided, we will determine an appropriate resolution based on the circumstances.

A valid resolution may include a replacement, exchange, partial refund, full refund, or another appropriate remedy.

If a return is required because the product is damaged, defective, incorrect, or not as described, Galerifia will cover the appropriate return shipping cost or provide suitable return instructions.

In some situations, we may resolve the issue without requiring the product to be returned.

6. Non-returnable items and exclusions

Except where required by applicable law, we do not normally accept returns, exchanges, or refunds for:

• Change of mind after an order has entered processing or production.
• Selecting the wrong phone model, case type, artwork, design, or quantity.
• Items damaged through misuse, accidents, drops, improper installation, exposure to liquids, heat, chemicals, or abnormal use.
• Normal wear and tear, including scratches, scuffs, fading caused by ordinary use, or cosmetic changes resulting from handling.
• Items that have been altered or intentionally damaged by the customer.
• Items returned without prior approval where approval is required.
• Gift cards, if offered.
• Final-sale items where clearly identified before purchase.
• Personalised or custom-request products, except where mandatory consumer rights apply or the item is damaged, defective, incorrect, or not as described.

Custom-request or personalised products are produced specifically according to the customer's individual instructions and may not be eligible for ordinary cancellation or withdrawal rights where permitted by applicable law.

Nothing in this section affects any mandatory statutory rights you may have.

7. How to report a problem or request a resolution

To report a damaged, defective, incorrect, incomplete, or other eligible order issue, email us at contact@galerifia.com.

Please include:

• Your order number.
• The email address used at checkout.
• The item concerned.
• The reason for contacting us.
• Clear photos where relevant.

Please do not send any item back before contacting us and receiving return instructions.

If a return is required, we will provide the appropriate return address and instructions.

Important: Do not send returns to our registered office unless our support team specifically instructs you to do so. Our registered office is not a return warehouse.

8. Return method and return shipping costs

Return method: Where a return is required, approved returns must be sent by mail using the instructions provided by our support team.

Change of mind and customer-selection errors: These are not normally eligible for return once processing or production has started, except where required by applicable law.

Damaged, defective, incorrect, or not-as-described items: If we require the product to be returned, Galerifia will cover the appropriate return shipping cost or provide another appropriate solution.

Restocking fee: We do not charge a restocking fee for approved returns.

Where a customer is legally responsible for arranging return shipping, we recommend using a tracked shipping service. We are not responsible for return packages lost in transit where shipping was arranged independently by the customer.

9. Inspection and approval

Where a return is required, we may inspect the returned item before approving a refund, replacement, or exchange.

We may also review photographs, order records, tracking information, and other relevant evidence when assessing a claim.

Items that do not meet the applicable eligibility conditions may be refused or handled differently where permitted by applicable law.

10. Refunds

Approved refunds are issued to the original payment method used at checkout, unless another method is required by applicable law.

Refunds are usually processed within 10 business days after approval or after we receive and inspect the returned item where a return is required.

Your bank, card provider, or payment provider may require additional time to display the refund in your account.

Refunds are not normally provided for change of mind or customer-selection errors once an order has entered processing or production, except where required by applicable law or where Galerifia expressly agrees to a goodwill solution.

For damaged, defective, incorrect, incomplete, or not-as-described items, we will provide an appropriate remedy based on the circumstances and your applicable legal rights.

11. Exchanges and replacements

If you selected the wrong phone model, case type, artwork, or another product option, contact us as soon as possible.

Customer-selection errors are not normally eligible for an exchange or replacement once production has started.

Galerifia may occasionally offer a goodwill solution at its discretion depending on the circumstances. Any such offer is voluntary and does not create a general exchange or replacement entitlement.

If your item is damaged, defective, incorrect, incomplete, or not as described, we may offer a replacement or exchange at no additional cost where appropriate.

12. Order cancellations and changes

If you need to cancel or modify your order, contact us as soon as possible at contact@galerifia.com.

We may be able to cancel or modify an order if it has not yet entered processing, production, or shipment.

Once an order has entered processing or production, we may not be able to cancel or modify it because the product is already being produced specifically for your order.

If cancellation is not possible because production has started, change of mind or customer-selection errors do not normally create a right of return or refund, except where required by applicable law.

13. Incorrect shipping address or contact information

Customers are responsible for providing an accurate and complete shipping address and contact information at checkout.

If you notice an error, contact us as soon as possible.

If the order has not yet shipped, we may be able to update the information. Once an order has shipped, we cannot guarantee that the carrier will be able to redirect the package.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

14. Undeliverable, refused, or returned-to-sender packages

If a package is returned to sender because of an incorrect or incomplete address, failed delivery attempt, refusal, unpaid customs fees, or because it was not collected from a carrier pickup point, contact us so we can review the situation.

Original shipping fees may be non-refundable where permitted by applicable law, and reshipping may require an additional shipping charge.

Any refund, replacement, or reshipment will be handled according to the circumstances and applicable consumer law.

15. Lost packages

If your package appears to be lost in transit, contact us promptly with your order number and tracking information.

To help us investigate the shipment with the carrier, please contact us within 30 days of the expected delivery date.

If the carrier confirms that a package is lost, we will work with you on an appropriate solution, which may include a replacement or refund.

16. Marked delivered but not received

If tracking shows that your package was delivered but you have not received it, please first check:

• Household members or coworkers.
• Neighbors.
• Building reception, concierge, mailroom, or parcel lockers.
• Safe-place delivery locations around the property.
• Your local post office, carrier depot, or pickup point.

If you still cannot locate the package, contact the carrier for additional delivery information and then contact us.

We will review the circumstances and assist where reasonably possible.

17. EU, EEA, and UK right of withdrawal

If your order is delivered to the European Union, European Economic Area, or United Kingdom, you may have a statutory right to cancel certain purchases within the applicable withdrawal period under local consumer law.

To exercise any applicable statutory withdrawal right, contact us at contact@galerifia.com and clearly state that you wish to cancel your purchase under your statutory right of withdrawal.

Where available, you may also use our Request a return or cancellation function.

If your withdrawal request is valid, you must return the item within the period required by applicable law unless we confirm otherwise.

Where permitted by law, the customer may be responsible for the direct cost of returning goods under a statutory change-of-mind withdrawal.

Products that are personalised, customised, or made according to the customer's specific instructions may be exempt from statutory withdrawal rights where permitted by applicable law.

Whether a particular product qualifies for an exemption depends on the product and the applicable consumer law. The fact that a product is produced after an order is placed does not by itself override mandatory consumer rights.

This section does not affect your rights where goods are damaged, defective, incorrect, faulty, or not as described.

For eligible statutory withdrawal returns, refunds will be issued in accordance with applicable law. Where permitted, we may wait until we receive the returned goods or until you provide evidence that they have been sent back before issuing the refund.

18. Statutory consumer rights

Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.

This includes rights relating to products that are damaged, defective, incorrect, faulty, unsafe, incomplete, or not as described.

Where mandatory consumer law gives you stronger rights than the terms stated in this policy, those mandatory rights will apply.

19. Abuse, fraud, and unusual claim activity

We reserve the right to refuse refunds, replacements, exchanges, or other remedies where we reasonably suspect fraud, abuse, deliberate misuse, false claims, or repeated policy violations, subject to applicable law.

This does not limit any mandatory consumer rights that apply.

20. Contact us

For cancellations, damaged items, incorrect orders, refunds, replacements, exchanges, or other order issues, contact us:

Email: contact@galerifia.com

Support hours: Monday to Friday, 09:00 - 17:00 Dublin time

Please include your order number and the email address used at checkout.

21. Changes to this policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, services, processes, legal obligations, or website.

The latest version will always be available on our website with the updated date.